Service and Support

Certified service quality for safe diagnoses

Proper maintenance and inspection, along with reprocessing and repair measures, increase both the quality and service life of our medical devices. We provide expert maintenance of our imaging technologies by using only original spare parts and certified repair and replacement methods.

Quality management
We offer high-quality, sustainable and reliable system service and guarantee safe and accurate diagnoses for the benefit of your patients through our EN ISO 9001 and EN ISO 13485 certified management system.

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High-quality, sustainable and reliable system service

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Hitachi service and maintenance are key to safety

Hygiene and safety
Compliance with hygiene standards is immensely important throughout our maintenance processes – be it in the field of MRT and CT or ultrasound. The comprehensive and safe implementation of our hygienic processes in the course of reprocessing and maintenance ensures maximum safety for patients, employees and users. Information on reprocessing instructions for Hitachi ultrasound probes and systems can be found here..​​​​​​​

Expert maintenance measures
To ensure the safe and proper operation of our imaging systems, we offer you comprehensive expert repair and maintenance services as we believe high quality standards should not end at the point of sale but include after-sales service.

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Guaranteed safe and accurate diagnoses for the benefit of your patients

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Exclusive use of original replacement parts and certified repairs

Repairs by third-party companies can involve major risks
When it comes to repairs and spare parts, we recommend that you only use certified repair and replacement methods. Failure to do so may compromise the quality and safety of your system.